Shipping policy
Shipping Policy
Last updated: October 30, 2025
Free Shipping
GŌ Beauty offers free standard shipping on all U.S. orders over $50. For orders under $50, shipping rates are calculated and shown at checkout before you pay.
Processing Time
Orders are processed within 1 to 5 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery Options
| Method | Delivery time after processing | Cost |
|---|---|---|
| Standard | 1 to 10 business days | Free over $50, otherwise shown at checkout |
| Express | 1 to 2 business days | Shown at checkout |
Express orders placed before 2 PM Pacific Time on a business day ship the same day. Orders placed after 2 PM, or on weekends, ship the next business day.
Where We Ship
We currently ship to addresses within the United States. For international shipping availability, please contact us.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number.
Address Accuracy
Please make sure your shipping address is correct at checkout. If you notice an error, contact us as soon as possible. We are unable to change an address once an order has shipped, and we are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, appears lost, or arrives damaged, email us at info@thegobeauty.com within 7 days of the expected delivery date. Include your order number and, for damaged items, a photo of the product and packaging. We will work with the carrier and send a replacement or refund where appropriate. See our Return & Refund Policy for details.
Questions
Contact us at info@thegobeauty.com.
RBX Brand Excellence Inc. dba GŌ Beauty
1133 Camelback Street, #12426, Newport Beach, CA 92658, United States