Refund policy
Return & Refund Policy
Last updated: October 30, 2025
We want you to love your GŌ Beauty ritual. If something isn’t right, here’s how we can help.
Returns
You have 15 days from the date you receive your order to request a return.
To be eligible, products must be:
- Unopened and unused
- In their original packaging with seals intact
- Accompanied by your order number or proof of purchase
For hygiene and safety reasons, we cannot accept returns on opened or used products, unless the item arrived damaged, defective, or incorrect.
How to Start a Return
- Email us at info@thegobeauty.com with your order number and the item(s) you’d like to return.
- If your return is approved, we will send you a prepaid return shipping label and instructions.
- Pack the item(s) securely and ship them using the label provided.
Returns sent without prior approval cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at info@thegobeauty.com within 7 days of delivery. Include your order number and a photo of the item and packaging. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
- Opened or used products (unless damaged, defective, or incorrect)
- Items marked as final sale
- Gift cards
Exchanges
We do not offer direct exchanges. To get a different product, return the original item for a refund and place a new order.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to post the refund.
Original shipping charges are non-refundable, unless the return is due to our error.
Questions
Contact us anytime at info@thegobeauty.com.
RBX Brand Excellence Inc. dba GŌ Beauty
1133 Camelback Street, #12426, Newport Beach, CA 92658, United States